1. Information Collection

The Student Help Desk app acts primarily as a read-only portal for public notices. We do not require student logins or collect personally identifiable information (PII) for general browsing.

2. Local Storage

We use local browser storage (localStorage) to save your notification preferences and to keep track of your last visit timestamp in order to display the unread notification badge accurately. This data never leaves your device.

3. Admin Authentication

Authorized staff members logging into the Admin Panel use Firebase Authentication. In this case, email addresses and authentication tokens are securely managed by Google Firebase according to their privacy standards.

4. Contact Forms

Information submitted through the "Help & Support" contact form (name, email/phone, message) is stored securely in our database solely for the purpose of resolving your inquiry.